Question 1

What is the typical turnaround time for a 24-hour packaging audit and quotation?

Accepted Answer

Our engineering team responds within 24 hours of receiving your RFQ details, delivering a formal line-item quotation, preliminary PPWR audit analysis, and Technical File preview.

Question 2

What is your sample policy for stock material swatches and custom prototyping?

Accepted Answer

Physical stock material swatches and film samples are provided free of product charge (buyer pays international express courier freight via DHL/FedEx/UPS account). For custom specification prototyping, nominal sampling fees apply up-front, which are 100% credited back and deducted from your invoice upon placing the mass production purchase order.

Question 3

What information should I include in my RFQ for the most accurate 24-hour quote?

Accepted Answer

Please specify: 1) Target destination market (EU, UK, US), 2) Packaging style (zipper bag, pouch, blister), 3) Bag dimensions & thickness, 4) Target GRS PCR % or recyclability goals, and 5) Estimated order quantity.

Question 4

How do I upload artwork files or Technical Data Sheets (TDS) for review?

Accepted Answer

You can submit vector artwork (.AI, .PDF) directly via our inquiry desk or email files to sales@ecopacksourcing.com.

Question 5

Can EcoPack issue pre-production physical samples before mass production container loading?

Accepted Answer

Yes, pre-production printed or unprinted samples are dispatched via express courier for physical approval prior to mass extrusion.

Question 6

What payment terms are accepted for international trade orders?

Accepted Answer

Standard payment terms for new accounts require a 30% deposit upon PO confirmation, with the remaining 70% balance payable against Bill of Lading (B/L) and GRS TC preview.

Question 7

Which email address should I use for urgent technical compliance audits?

Accepted Answer

For urgent technical compliance audits, lab test verification, and Declaration of Conformity requests, email our dedicated compliance desk at audit@ecopacksourcing.com.

Question 8

Does EcoPack support FOB, CIF, and DDP Incoterms 2020?

Accepted Answer

Yes, we offer FOB Shenzhen/Fuzhou, CIF European/US ports, and DDP door-to-door delivery with customs duty clearance.

Question 9

How do you guarantee zero customs delays for EU PPWR & UK PPT shipments?

Accepted Answer

Every shipment is accompanied by a customs-ready Technical File package containing signed DoCs, GRS TCs, and lab test reports upon request.

Question 10

What are the step-by-step milestones of an EcoPack packaging order?

Accepted Answer

1) RFQ & 24h quote (Day 1), 2) Digital proof & sample approval (Days 3-5), 3) Film extrusion & printing (Days 6-12), 4) QA & TC generation (Day 13), 5) Container loading & dispatch (Days 14-15).

Question 11

Can EcoPack handle multi-destination split shipments for global retail brands?

Accepted Answer

Yes, we ship split containers to multiple regional distribution centers across Europe, North America, and Asia-Pacific.

Question 12

Where is your international trade and compliance office located?

Accepted Answer

Our compliance desk operates out of Fuzhou, Fujian, China with logistics support at Shenzhen Yantian Port.

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